Lifetime Warranty Policy
Rare Ever provides a Lifetime Warranty for all our jewellery pieces, in case they fade or discolour we will first try to fix/replate it, if its is fixable then till one year there is no shipment cost. After one year we charge only shipping (*Rs 200) & the services are free. If the above is not possible then, you can self ship the item back to us (or we can arrange pickup from you for *Rs 100). Once we receive the item back to us you'll receive store credit (valid for lifetime) based on the credit terms given below:
*Please note shipment charges are FREE till one year. After one year above mentioned charges are applicable.
We are committed to ensuring you can enjoy the jewellery the way you want to!
• 0-6 months: 50% of invoice value.
• 6-12 months: 25% of invoice value.
• After 12 months: 15% of invoice value.
Claim Process:
1. Capture a photo of the faded item.
2. Email care@rareever.co or text us on WhatsApp at +91 80732 36748 with your order number, photo evidence, and the claim.
3. We will initiate the reverse pickup. You are requested to be available to hand over the product to the delivery person.
2. Email care@rareever.co or text us on WhatsApp at +91 80732 36748 with your order number, photo evidence, and the claim.
3. We will initiate the reverse pickup. You are requested to be available to hand over the product to the delivery person.
4. Once we receive the product, you'll receive store credit based on the credit terms below, valid for LIFETIME from the issue date.
Exclusions from Warranty:
• Damage or breakage because of wear and tear.
• Third-party resizing or alterations.
• Damage to Pearls or Zircons due to mishandling.
• Loss of crystals or stones on the jewellery.
Exclusions from Warranty:
• Damage or breakage because of wear and tear.
• Third-party resizing or alterations.
• Damage to Pearls or Zircons due to mishandling.
• Loss of crystals or stones on the jewellery.
Breakage Warranty:
• Rare Ever offers a customer-friendly breakage warranty.
• In case of breakage during usage, claim 15% of the product value as Rare Ever cash.
• Cash is redeemable for a lifetime from the issue date on our online portal.
• Rare Ever offers a customer-friendly breakage warranty.
• In case of breakage during usage, claim 15% of the product value as Rare Ever cash.
• Cash is redeemable for a lifetime from the issue date on our online portal.